MTCU Requirements on Exit
While the information regarding MTCU requirements was considered accurate
at the time of writing, you should always contact your
MTCU field consultant for the most recent information concerning this
or any other function
of service delivery. You can view the LBS guidelines online
Literacy and Basic Skills agencies in Ontario are required
by the Ministry of Training, Colleges and Universities
to collect information that reflects each learner's status at exit and/or
the reason for leaving. They are also required to conduct a learner satisfaction
survey at exit.
The Learner Satisfaction Survey is part of the LBS Continuous
Management System (CIPMS). According to the accompanying
instructions (MTCU, October 2004), LBS agencies must
ask all learners who exit the
program (except those who left after assessment) to complete
the survey upon exit or as soon as possible after the
exit. Based on their expertise
and judgment, LBS agencies can decide whether to have
learners complete the survey on their own or to have a
staff person read and explain
survey to the learners. MTCU also suggests that agencies
add questions to this survey that are specific to their
needs to help them better assess
specific aspects of their service that they wish to evaluate
and improve upon.
The Learner Satisfaction Survey is brief
and asks the learner to provide feedback as follows:
||Do not Agree or Disagree
|I made good progress in reaching the goal(s) that I set in the LBS
|I found the learning activities to be useful in working towards my
|The staff of this agency explained the LBS Program clearly.
|The hours of the LBS agency were convenient for me.
|I would tell other people to come to this agency to take part in the
|Overall, I was satisfied with the LBS Program at this agency.
MTCU provides a pre-formatted Excel spreadsheet to LBS agencies to
help them track responses to the survey. Agencies then submit the spreadsheet
to MTCU by the end of October and April of each year.
Is your program
experiencing difficulty in having all students complete
the Learner Satisfaction Survey? In 2004, Community Literacy
of Ontario asked community-based
practitioners for effective strategies to help increase
survey completion rate. Here are some of their suggestions:
the learner orientation process to include an overview
of the importance of the survey.
- Compile survey results
to date and share
current learners so they can see the results and know
that their feedback is taken seriously.
- Clearly explain
to students at intake the importance of the survey
to the program, to the Ministry and potentially to
- Foster an environment where learners
know that their feedback on the program
- Have the learner sign a contract that includes
information stating that he/she will need to fill out
a survey upon exit.
- Put copies
of the survey in a holder mounted to the wall with
a sign that says, "If you are thinking
of quitting, please fill this out."
- Have blank surveys
available in the common areas of your agency.
a locked survey box for students to submit their
- Hold learner information sessions
to explain the importance of the surveys
and to talk about the survey results.
Status at Exit
MTCU requires all LBS agencies to record, for every learner,
a "status at exit" statistic
and a corresponding reason for leaving. According to Appendix 8 in the Literacy
and Basic Skills Guidelines, this information will help "in measuring the effectiveness
of the program in meeting the literacy needs of the learner".
The agency responsibilities
for this activity are to:
- Ensure that only one status
at exit and one reason for leaving is reported in
the LBS-IMS for every student that exits the program
that information collection and recording status
at exist/reason for leaving is done in
convenient and effective manner
- Select the reason
that appears first on the LBS-IMS list, if the learner
has more than one status at exit or reason
- Establish and
maintain a process for receiving ongoing feedback
and information from other service
providers in the community, from employers (where appropriate)
and from learners.
The agency must record, as a total of the number
of learners who left the agency, the number of learners
- Attained their LBS goal (not including those who
left after assessment)
- Are currently employed
- Are in further education and training
- Are not possible to contact
(reported as lost contact)
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